Premium Support

premium support

Premium support provides hardware support onsite by certified engineer, parts and hardware replacement, weekly onsite preventive maintenance and services desk coverage by 24x7.

  1. Telephone Support: 24x7 Access.
  2. Online Support and Trouble Ticketing: Unlimited.
  3. Software Releases: Bug Fixes and Maintenance Updates.
  4. Hardware Repair/Replacement: 4-hour onsite hardware replacement (labor and parts).
  5. Commit jakarta area only